APP Support

Support and guidance for APPs

We're here to help you deliver WSET courses.

As a WSET Approved Programme Provider (APP), you have access to specialist support, practical guidance and resources to help you run your courses and exams.

Whether you need help with day-to-day administration, advice on developing your APP or guidance on WSET requirements, our teams are here to help.

 

WHO SHOULD I CONTACT?

Customer Service

For help with forms, portal access, APP administration and general operational questions.

Market Development

For advice on developing your APP, strengthening your course offering, understanding your market and identifying opportunities for sustainable growth.

Governance

For guidance on WSET policies, regulations, quality assurance and meeting the requirements of your approval.

RESOURCES FOR APPROVED PROGRAMME PROVIDERS

Use these resources to find the information and guidance you need to deliver WSET courses and exams.

APP Handbook

Your core operational guide. The APP Handbook outlines the principles and expectations for running WSET programmes, with real-world scenarios to help you apply them effectively.

Available via the APP Global Campus.

Exams Guidance for APPs

Guidance on ordering, preparing for and delivering WSET exams securely and consistently.

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WSET Policies for APPs

The policies you must follow as an Approved Programme Provider, including guidance on complaints, conflicts of interest, data protection, diversity and inclusion, reasonable adjustments, special consideration, malpractice and maladministration.

Available via the APP Global Campus.

General Information for APPs

An overview of how WSET works with its Approved Programme Providers, including key contacts and information about the teams and services available to support you.

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APP Portal

Access essential forms, operational tools, guidance and updates in one place.


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[CONFIRM BEFORE PUBLISHING] - Confirm whether this should be called APP Portal, Global Campus or another agreed name at launch.

RESOURCES FOR APPROVED PROGRAMME PROVIDERS

Access the latest forms and supporting information for administering your APP, ordering materials and running exams.

APP administration forms

Material order forms

Forms for running exams

Exam support materials and invigilation guidance

APP service fees

[CONFIRM BEFORE PUBLISHING]

Need more help?

If you cannot find what you need, contact Customer Service. The team will answer your question or direct it to the right specialist team.