How can we help?
Find answers to common questions about WSET School courses, bookings, online learning, study materials, exams and student support.
This page is for students who have booked, or are considering booking, directly with WSET School. If you are studying with another WSET course provider, please contact that provider directly for support with your course, exams or results.
To find a question, use the subject links or enter a search term in the field below.
A: There are no formal entry requirements for any WSET Level 1 or Level 2 qualification, or for the WSET Level 3 Award in Sake.
A: You must hold the WSET Level 2 Award in Wines or pass the WSET Level 3 Award in Wines Online Entry Test.
A: You must meet one of the following requirements:
hold the WSET Level 2 Award in Spirits;
have completed the Spirits module of the former WSET Level 4 Diploma in Wines and Spirits; or
pass the WSET Level 3 Award in Spirits Online Entry Test.
A: You must hold the WSET Level 3 Award in Wines, previously known as the WSET Level 3 Award in Wines and Spirits.
The former WSET Higher Certificate is no longer accepted as an entry qualification.
If you are unsure whether your qualification meets the entry requirements, please contact WSET School before booking.
A: Choose the test for the qualification you would like to study.
The quickest way to book is through our website.
Visit the page for the qualification you would like to study and select an available WSET School course date.
If you still have a question before booking, please contact WSET School.
A: For Level 1 and Level 2 courses and the Level 3 Award in Sake, Student Services will email your booking confirmation within three working days of receiving your booking.
For the Level 3 Awards in Wines and Spirits and the Level 4 Diploma in Wines, we first need to check that you meet the entry requirements. We will confirm your place by email once the check has been completed.
Please wait until you receive your booking confirmation before arranging travel or accommodation.
A: If you pay through the website, a payment receipt will be attached to your confirmation email.
If you need an invoice, please contact WSET School before booking. We cannot change the details shown on an invoice or receipt after the booking has been completed.
A: Instalment plans are available for the WSET Level 4 Diploma in Wines if you are a UK resident and have a UK bank account.
To pay by instalments, you must book through Student Services at least one month before your course starts.
You will make an initial payment when you book, with the remaining payments collected by standing order. An administration fee applies.
A: WSET’s UK bursary scheme supports people who may otherwise be unable to take a WSET qualification because of financial circumstances.
Applications are managed by The Drinks Trust through its Develop programme.
A: WSET School is registered with UK Visas and Immigration as a short-course provider, but we cannot issue visas or provide a Confirmation of Acceptance for Studies (CAS) letter.
You will need to apply directly through UK Visas and Immigration. We can provide a booking confirmation email showing details of the course you are studying.
Please read the booking terms and conditions before completing your booking. These explain the terms that apply to payments, cancellations, transfers, courses and examinations.
We deliver almost all WSET qualifications online through the WSET Online Classroom.
The current exception is the Level 3 Award in Sake.
A: The WSET Online Classroom is WSET’s e-learning platform.
The platform enhances textbook study with a range of educational materials and activities, including videos, quizzes, games, tasting exercises and a student forum where you can connect with classmates.
A: A dedicated online educator is available to answer your questions during the course.
The Online Classroom support team can also help with support on the platform.
A: You'll need to source your own samples.
We'll guide you on what to buy, with recommendations for each qualification. You'll share your tasting notes with your educator, who'll provide feedback to help you develop your palate.
For Level 3 and Level 4 Diploma courses, we'll also run tasting tutorials to help you build your skills.
A: For Levels 1 and 2, examinations are completed online through a Remote Invigilation service. You'll receive information on how this works once you have enrolled.
Please note that all online exams are scheduled in UK time.
For Levels 3 and 4, exams must be sat in person and each course has set examination date(s).
A: Full access to online materials and educator support is available during the advertised course dates.
Read-only access is then available:
for one year following the advertised start date for Levels 1-3 courses; and
for three years following the advertised start date for Level 4 Diploma courses.
A. Existing users of the WSET Online Classroom should use their previous login details. You can reset your password using the forgotten password option.
New users will receive an email from the WSET Online Classroom with login details at least two weeks before the course start date.
If you don't receive this, please check your spam folder first.
If you still need help, please contact WSET School.
Study materials can be delivered by courier. You'll receive a text from the courier with a delivery date and someone will need to sign for the delivery.
Three delivery attempts will be made.
After your booking has been processed:
UK-based students will receive their materials within 10 working days; and
overseas students will receive their materials within 15 working days.
If you have not received your materials within this timeframe, please contact WSET School.
A: Yes.
Study materials can be collected from reception at WSET School London.
We're open Monday to Friday, 9am–5pm.
A: Students attending a Level 1 classroom course will receive their materials on the day of the course.
A: No.
All study materials for Level 1 online courses and the Level 4 Diploma in Wines are provided online through the eBook platform.
A: Diploma students will normally receive access to their eBook materials approximately four weeks after booking a course.
We recommend enrolling as early as possible so you have time to read the materials before your course starts.
If you have not received access within four weeks, please contact the Diploma team.
A: INFO TBC
A. Possibly.
When transporting goods internationally, shipments may be subject to duties and taxes determined by customs authorities in the destination country.
These charges are not included in the course fee or shipping costs and must be paid by the recipient before delivery can take place
A. If you're unable to attend a class, we recommend reviewing the relevant content in your textbook and the WSET Online Classroom.
It may be possible to attend an alternative session, subject to availability. As many courses are fully booked, we cannot guarantee that an alternative session will be available before your scheduled examination.
Fees apply.
Please contact WSET School to discuss your options
Level 1: please contact us to discuss your options
Level 2: £30 per two-hour session
Level 3: £40 per two-hour session
Level 4: £50 per two-hour session
A: If a disability, health condition or additional learning need may affect your exam, you can apply for reasonable adjustments.
Please contact the WSET School Exams Team before your course begins. The team will explain the process and may ask you to complete a form and provide supporting evidence.
You should also read the information about reasonable adjustments in the specification for your qualification.
A: All classrooms at WSET School London have hearing loop technology.
Please contact WSET School before your course if you would like to discuss any additional support or adjustments.
A: WSET School has worked with charities to develop and offer accessible versions of:
WSET Level 1 Award in Wines;
WSET Level 2 Award in Wines; and
WSET Level 2 Award in Spirits.
Please contact WSET School to find out more about these courses or to discuss how we can support you in another class.
A: WSET School London has level access from the street. Every floor is accessible by lift and stairs.
Accessible toilets are located on the first and second floors and can be reached by lift. Other toilets are located between floors and can only be reached by stairs.
Classrooms are located on the first, second, third and fourth floors.
A: If you have mobility requirements that could affect how you leave the building in an emergency, you must complete a Personal Emergency Evacuation Questionnaire before your course starts.
This helps us agree and communicate suitable evacuation arrangements with you in advance.
Q. Assistance animals and approved support animals are welcome by prior arrangement.
Please contact WSET School before your visit so we can discuss your requirements. Other animals are not permitted without written approval.
A. When you book a course with WSET School, you will automatically be registered for the exam or exams included with your course.
We will email you with details including the exam date, location, start time and what you need to bring.
For some courses, the exam takes place on the final day of the course.
A: If you are studying a Level 1 or Level 2 online course, you will take your exam through a Remote Invigilation service.
The WSET School Exams Team will email you with the information you need. All online exams are scheduled in UK time.
Level 3 and Level 4 exams must be taken in person.
A: Please tell the WSET School Exams Team as soon as possible.
You can request to transfer or cancel your exam, but notice periods, fees and terms apply.
A minimum of 12 working days’ notice is required to transfer or cancel a Level 1–3 exam. If you contact us within 12 working days of the exam, you will normally need to pay the full exam fee unless extenuating circumstances apply.
If you do not attend and have not contacted us, you will need to pay the full fee to book another exam.
A: Instalment plans are available for the WSET Level 4 Diploma in Wines if you are a UK resident and have a UK bank account.
To pay by instalments, you must book through Student Services at least one month before your course starts.
You will make an initial payment when you book, with the remaining payments collected by standing order. An administration fee applies.
A: Please check the current exam and resit schedule for available dates, fees and booking deadlines.
A: You can book a resit after receiving a Fail result.
You cannot resit an exam that you have already passed simply to try to achieve a higher grade.
Please check the current exam and resit schedule for available dates and fees, then contact the WSET School Exams Team to book.
A. If serious or unexpected circumstances prevent you from attending your exam, please contact the WSET School Exams Team.
The team will send you a form to complete and ask you to provide supporting evidence. Your application will be reviewed and you will be told the outcome.
Yes. WSET’s policy is that students should not be placed at a disadvantage during an assessment.
Please contact the WSET School Exams Team before your course starts. You should also read the information about reasonable adjustments in the specification for your qualification.
A. WSET updates qualification materials from time to time.
If your qualification has changed, you must take any outstanding resit before the expiry date for the version you originally studied.
If the expiry date has passed, you may need to buy the current study materials because some of the examinable content may have changed.
A. The current expected result times are:
Level 1 and Level 2: approximately four weeks after the exam;
Level 3: approximately 10 weeks after the exam; and
Online exams: up to four weeks.
We will email your results once they are available
A. If you pass, you will receive a digital certificate and badge.
You need a validated WSET account to receive your certificate. If you booked through the website, you will have created and validated your account during the booking process.
Your results letter will include a QR code and link to claim your certificate. You can download and print the certificate or share the digital version online.
A. Students who successfully complete a Level 3 or Level 4 qualification will receive a lapel pin by post, normally around six weeks after the results are issued.
Please make sure WSET School has your current delivery address. We cannot accept responsibility for a pin sent to an old address if we were not told about the change.
A. You can apply for an enquiry, sometimes called a remark, and request feedback on your exam result.
You may also be able to request a percentage breakdown.
Applications are subject to a deadline and fee. Please follow the instructions in the current enquiry and feedback guidance.
A. When you register for the Diploma, we will automatically enrol you for the exams included with your course.
Semester 1 includes:
D1 Wine Production;
D2 Wine Business;
D4 Sparkling Wines; and
D5 Fortified Wines.
Semester 2 includes:
D3 Wines of the World exams; and
D6 Independent Research Assignment.
If your course includes both semesters, your exams will be allocated when you enrol.
Your booking confirmation and course programme will show your scheduled exams. We will also email you before each exam with the location, start time and details of what you need to bring.
A: Diploma exams take place at the same time around the world.
The awarding body needs time to organise exam papers, tasting samples and candidate registrations. For this reason, WSET School cannot change an exam booking after the registration deadline has passed without the relevant fees or process applying.
A: When you enrol, you are registered for a three-year period in which you can take your exams.
If you need more time, you can apply to extend your registration. A fee applies.
A: Contact the WSET School Exams Team before the registration deadline if you need to change an exam date.
Before the deadline, you can transfer to another date by paying an administration fee.
After the deadline, you will normally need to pay the full exam fee when you rebook because WSET School will already have incurred the examination costs.
If you do not attend without telling us, the full exam fee will also apply when you rebook
A: Yes.
You must sit D1 before D2 and D2 before the remaining exams. You do not need to have passed D1 or D2 before progressing, but you must have taken them.
If you move D1 to a date after D2, you will also need to move D2.
If you move D2 to a date after D4 and D5, you will also need to move D4 and D5.
A separate administration fee applies to each exam moved.
A: You can book a resit after receiving a Fail result.
You cannot resit an exam that you have already passed simply to try to achieve a higher grade.
Please check the current exam and resit schedule for available dates and fees, then contact the WSET School Exams Team to book.
A. If serious or unexpected circumstances prevent you from attending your exam, please contact the WSET School Exams Team.
The team will send you a form to complete and ask you to provide supporting evidence. Your application will be reviewed and you will be told the outcome.
A. You can book a resit after receiving a Fail result.
You cannot resit an exam you have already passed simply to try to achieve a higher grade.
Please book before the registration deadline shown in the current Diploma exam schedule.
A. Yes. You can arrange to sit a Diploma exam with another WSET course provider.
You will need to contact the new provider directly and make the arrangements yourself. The provider may charge an additional exam or administration fee.
WSET School exam fees are non-refundable, so you will not receive a refund for an exam you choose to take elsewhere.
Please tell the WSET School Exams Team so we can remove you from the relevant exam with WSET School.
Results for exams taken with another provider will normally be sent to that provider, who will then send them to you.
A. Diploma results take approximately 12 weeks to be issued to WSET School.
Once we receive them, we need a few days to prepare and send the results because we receive a large number at the same time.
If 13 weeks have passed and you have not received your results, please contact the WSET School Exams Team.
If you took the exam with another WSET course provider, please contact that provider directly.
A. You can apply for an enquiry, sometimes called a remark, and request feedback on your result.
You may also be able to request a percentage breakdown.
Applications are subject to a deadline and fee. Please follow the instructions in the current enquiry and feedback guidance.
A. For exam enquiries, contact the WSET School Exams Team.
For other questions about your Diploma course, contact the Diploma team.
For bookings or course transfers, contact Student Services.
Diploma exam schedule and registration deadlines
Exam deferral and transfer information
Request an exam remark or feedback
Request a percentage breakdown
Remote Invigilation guidance
Video tutorials for online exams
Exam code of conduct
WSET School Code of Conduct
Complaints Procedure
Conflict of Interest Policy
Diversity, Equality and Inclusion Policy
Malpractice and Maladministration Policy
Reasonable Adjustments Policy
Special Consideration Policy
Zero Tolerance Statement
WSET School booking terms and conditions
Course cancellation and transfer terms
Current course, exam and resit fees
WSET School London
International Wine and Spirit Centre,
39-45 Bermondsey Street,
London SE1 3XF
Tel: +44 (0)20 7089 3841
We are located within easy walking distance of London Bridge and Borough stations, as well as being close to a number of bus routes.
The closest stations:
London Bridge (Northern & Jubilee lines, Overground), 650m
Borough (Northern line), 1km
Tower Hill (Circle & District lines), 1.5km
The majority of WSET School London’s courses are held at our London Bridge site, however we do have additional study locations for our Level 4 Diploma courses which are listed below.
Laurison Place Premier Inn
Edinburgh
EH3 9DG
